Shipping & Returns Policy
Upon completion of the production of the watch ordered, we will deliver goods with the delivery option selected by you during the order process. The delivery period stated within which you receive your order is approximate.
We try to maintain excellent stock levels but sometimes demand, particularly on new models and items subject to promotional offers, can take us by surprise and products become unavailable. If this is the case, we will tell you as soon as possible and keep you updated as to your order status.
Products will be sent to the address given by you in your order. Depending on your location, you may have to pay custom duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may also be subject to cross border inspections by customs authorities.
If you are not thoroughly satisfied with your order, you can return the Delbana products purchased on the Website within thirty (30) days following the purchase order date subject to the products meeting the following:
Delbana products must be returned in their original condition, in a new, unused and perfect state, with proof of purchase, all protection tags and stickers attached to them, with the original Delbana box and delivery package, including all accessories and documentation. Please also note that we will not be able to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
Please note that Delbana are unable to refund any bank charges, currency conversion fees, customs duties and taxes you may have incurred.
How to contact us
If you have any questions about the shipping and returns policy, please contact us through our contact form.